Buyer help

Wholesale questions, answered.

Find practical information about business accounts, pricing, products, ordering, fulfillment, and support.

01

Accounts and pricing

Who can order from Royal Wholesale?

Royal Wholesale serves convenience stores, smoke shops, gas stations, independent retailers, and other qualified business buyers. Create a business account to begin the approval process.

Why can I not see product prices?

Wholesale pricing is private. Sign in with an approved business account to view current prices and place an order.

How does account approval work?

Submit the registration form with accurate business information. Our team reviews new accounts before wholesale access is enabled. You will receive an email when the account status changes.

Can I order for personal use?

Our catalog and account process are designed for business-to-business wholesale purchasing rather than individual consumer orders.

02

Products and ordering

What types of products do you carry?

Our catalog includes products for convenience, specialty, and independent retailers across multiple departments. Because the selection changes with inventory, the online catalog is the best place to see what is currently available.

How can I find a specific product?

Use the site search to look for a product name or item code, browse by department, or use the barcode scanner where available.

Is every listed product in stock?

Availability can change as wholesale inventory moves. Product pages and the cart reflect the latest available information, but an item may sell out before an order is finalized.

Is there a minimum order?

Any quantity or order requirements shown in the catalog or cart apply to that order. Contact our team before ordering if you need help planning a large or special purchase.

Can I reorder products I purchased before?

Yes. Sign in and open your order history to review previous purchases. Products can be ordered again when they remain available.

03

Payment and fulfillment

What payment methods do you accept?

The payment method currently available to your order is shown during checkout. Contact our team before submitting an order if you need to confirm payment arrangements.

Where do you deliver?

Delivery availability depends on the destination and order. Enter the correct business address during checkout or contact us to confirm service for your location.

How are shipping charges and delivery times calculated?

Cost and timing can vary by destination, order size, product type, and fulfillment method. Any available charges or details will be shown during ordering or confirmed by our team.

How can I check my order status?

Sign in and open My Account to review your order history and current status. Contact us with your order number if you need additional help.

04

Returns, restricted products, and support

What should I do if an order is damaged, incorrect, or missing items?

Contact our team promptly with your order number, the affected item numbers and quantities, and clear photos when damage is involved. We will review the order and explain the available next steps.

Can I return or exchange wholesale products?

Return eligibility depends on the product, its condition, and the circumstances of the request. Contact us before sending anything back so the team can review and authorize the request.

Do you sell age-restricted products?

Some catalog items may be regulated or contain nicotine. Buyers are responsible for meeting all applicable licensing, age, resale, and local legal requirements. Nicotine is an addictive chemical.

How do I contact support?

Use the Contact Us page to send your question. Include your account email and order number when asking about an existing order so we can assist efficiently.

Still need help?

Let us help with your next order.

Send our team your question, or create a business account to access wholesale pricing.